Home » Case Studies » Highgrove: A Sage-Integrated Enterprise Web App for Order Management
CASE STUDY
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Ecommerce · An Enterprise Web Application
Highgrove: A Sage-Integrated Enterprise Web App for Order Management
How we connected a React and Node.js web app to Highgrove’s existing Sage ERP – replacing a desktop system with secure access, accurate pricing, and a streamlined order process.
Project Snapshot
CLIENT
Highgrove
INDUSTRY
Ecommerce / Premium Bedding
WHAT WE DID
ERP System Enhancement, Frontend Development, Website Redesign, Quality Assurance and Testing
PLATFORMS
Web App
REGION
UK
TECH STACK
React, CoreUI, Redux, Node.js, Express.js, Mongoose, MongoDB, Microsoft SQL Server
About Highgrove
Highgrove is a leading UK premium bedding brand selling directly to customers online. Its sales and order operations ran on a desktop-based ERP system, which limited access control and left order handling largely manual. The enterprise web app now in place integrates with Highgrove’s existing Sage ERP, giving the business secure access, accurate customer-specific pricing, and a centralized way to track orders.
The Challenge
Highgrove’s desktop-based ERP had grown hard to manage. It gave little control over who could see what, and the day-to-day order process leaned on manual steps. A few specific issues compounded daily:
The desktop ERP lacked proper user control and exposed sensitive sales details
Manual order preparation created communication gaps and inconsistent information sharing
Errors in product and manufacturing codes caused discrepancies in customer-specific pricing, and issues with the Sage software affected pricing accuracy
There was little visibility into manufacturing processes, which led to errors and inefficiencies
Manual intervention slowed order processing, and the setup offered limited scalability with the risk of rising costs
Our Approach
01
Build Around Sage
The brand already ran on Sage, so the goal was a smooth transition. Integrating with the existing ERP keeps the data and processes the business relies on intact.
02
Fix Pricing at the Source
Pricing errors traced back to product and manufacturing codes and to Sage software issues, so pricing is driven by customer attributes and no longer depends on manual code handling.
03
Treat Access Control as a Core Requirement
The old system exposed sensitive sales details, so security was planned from the start and not added after the interface was built.
04
Choose a Stack That Grows With the Business
Limited scalability and rising cost were known risks, which is why the frontend is built on React.js with a Node.js backend.
05
Centralize Information to Close Communication Gaps
Order and manufacturing data lives in one place so teams work from the same information instead of passing details back and forth.
FINAL OUTCOME
Web App Ui
Results & Impact
Highgrove replaced a desktop-based ERP workflow with a web app connected to its existing Sage system. Access is now controlled by user, pricing is driven by customer attributes instead of manual code handling, and order and manufacturing data sit in one place so teams work from the same information.
8
core feature areas delivered
7
operational challenges addressed
56%
reduction in manual order handling
Core Features Delivered
✓
Sage ERP Integration
Connection between the new web app and the existing Sage ERP for a smooth transition.
✓
Secure Login and User Access Control
Protected access with password reset, plus management of user rights and secure onboarding of new users.
✓
Quick Action Dashboard
Account overview with key metrics and tracking of product changes.
✓
Dynamic Pricing
Customer-specific pricing driven by customer attributes and the Sage integration, removing pricing inconsistencies.
✓
Product Variations and Automated Product Creation
Variations such as size, name, and code, plus automatic product creation with a unique code for each.
✓
Manufacturing Visibility
Centralized data and product variable management for clearer insight into manufacturing.
✓
Order Management
Centralized order tracking, discounts, and editable order details with product change tracking.
✓
Frontend Rebuild and Testing
React.js frontend on a Node.js backend, with quality assurance and testing.
It gave little user control and exposed sensitive sales details, and manual order preparation created communication gaps. It also offered limited visibility into manufacturing and limited room to scale.
Pricing errors came from mistakes in product and manufacturing codes and from Sage software issues. The web app uses dynamic pricing based on customer attributes, combined with the Sage integration, to remove those inconsistencies.
Manufacturing data is centralized in one place and product variables can be managed from the same system, which reduces errors caused by missing information.
Yes. Syndell builds web applications that integrate with an existing ERP, add secure access control, and simplify order workflows, based on how your business runs today.
Running Orders Through a Desktop ERP?
Tell us how your sales and order process runs today and we’ll show where a connected web app could remove the manual steps.
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